Returns / Refunds Policy

We stand behind the quality of our products and want you to be fully satisfied. Below are the return and refund policies for SkinGate, SkinGate Serum Pack, SmartySpoon, AirSure , and AirSure Breather (Intra-Nasal Filter).

SkinGate Device

• Returns: Eligible for a full refund within 14 days of purchase if the package seal is unbroken. Customers cover return shipping costs.
• Faulty Units: If proven faulty, return the device with a detailed reason. Upon investigation (within 30 days), we’ll send a free replacement.
• Non-Eligible: Opened or used devices are not returnable unless faulty.

SkinGate Serum Pack

• Returns: Refunds are not accepted for opened or broken seals.
• Issues: For concerns like allergies or irritation, email [email protected] with photos and details. If we confirm the product caused skin rash or irritation, a full refund will be processed within 30 days.
• Non-Eligible: Used or unsealed serum packs are non-returnable.

SmartySpoon

• Returns: Full refund within 14 days if the package seal is unbroken. Customers pay return shipping.
• Faulty Units: If defective, return with a reason for investigation. A free replacement will be sent within 30 days.
• Non-Eligible: Used or opened units are not returnable unless faulty.

AirSure

• Returns: Refundable within 14 days if unopened and sealed. Customers cover return shipping.
• Faulty Units: Return faulty units with details. After review (within 30 days), we’ll provide a free replacement.
• Non-Eligible: Used or unsealed devices are non-returnable unless defective.

AirSure Breather (Intra-Nasal Filter)

• Returns: Full refund within 14 days if the package seal is unbroken. Customers pay return shipping.
• Faulty Units: Return with a reason for investigation. A free replacement will be sent within 30 days.
• Non-Eligible: Used or opened filters are non-returnable unless faulty.

For all returns, email [email protected] to initiate the process. Please include your order number and reason for return.