Return & Warranties
Return & Warranties Policy
Thank you for shopping at Cosmo Innovations. We strive to provide high-quality products and excellent customer service. This Return & Warranties policy outlines the terms and conditions for returns, exchanges, and warranties. By making a purchase from our website, you agree to comply with this policy.
Returns and Exchanges:
- You may request a return or exchange within 30 days from the date of delivery.
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when received.
- Certain products, such as perishable goods, intimate or sanitary items, and personalized or custom-made items, are exempt from being returned or exchanged unless they arrived damaged or defective.
- To initiate a return or exchange, please contact our customer support team at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
- Clearly mark the RMA number on the outside of the package and include a copy of the original invoice or receipt.
- You are responsible for the return shipping costs unless the item received was damaged, defective, or incorrect due to our error.
Refunds and Store Credit:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange.
- If approved, refunds will be processed back to the original method of payment. Please allow a reasonable processing time.
- In some cases, we may offer store credit as an alternative to refunds.
- Cosmo Innovations offers warranties on certain products. The specific warranty details for each product will be provided on the product page or packaging.
- Warranties typically cover defects in materials or workmanship under normal use for a specified period from the date of purchase.
- Warranty coverage is subject to the terms and conditions provided with the product.
- To file a warranty claim, please contact our customer support team at [email protected] with your order information and a detailed description of the issue.
- We may require photographic evidence or additional information to assess the claim.
- If the warranty claim is approved, we will provide instructions on how to proceed, which may include repair, replacement, or a refund at our discretion.
- Warranties do not cover normal wear and tear, misuse, accidents, or damage caused by unauthorized modifications or repairs.
- Warranty coverage may be voided if the product is used in a manner not intended by the manufacturer.
Please note that this Return & Warranties policy is subject to change without prior notice. It is your responsibility to review this policy periodically. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about this policy, please contact our customer support team for further assistance.